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- kept with the Station Masters at the Railway Stations and
- with the Travelling Ticket Examiners/TTE’s in the trains.
To make the process of “complaints” easy, Indian Railways is now developing a software for online/electronic complaints/suggestions/grievances by e-mail/SMS.
The Passengers can complaint about any of the following issues:
1. Hygiene or Inadequate amenities
4. Harassment/Mis-Conduct by Railway Employee/s, fellow passenger/s, vendor/s etc.
5. Any other complaint or suggestion.
The Railways -Authorities would take fast remedial steps by following the online complaints.
As and if any Railways Tickets Agents are found to be at fault their agencies would be cancelled.