Indian Railways’ Passengers Can Make “Online” Complaints

The passengers of the Indian Railways have to make their complaints and register their suggestions and grievances manually in the complaint-registers:

  • kept with the Station Masters at the Railway Stations and 
  • with the Travelling Ticket Examiners/TTE’s in the trains.

To make the process of “complaints” easy,  Indian Railways is now developing a software for online/electronic complaints/suggestions/grievances  by e-mail/SMS.

The Passengers can complaint about any of the following issues:

1. Hygiene or Inadequate amenities
2. Corruption
3. Reservation

4. Harassment/Mis-Conduct by Railway Employee/s, fellow passenger/s, vendor/s etc.

5. Any other complaint or suggestion.

The Railways -Authorities would take fast remedial steps by following the online complaints.

As and if any Railways Tickets Agents are found to be at fault their agencies would be cancelled.

Share This Post

One Response to "Indian Railways’ Passengers Can Make “Online” Complaints"

Post Comment