Indian Railways’ Passengers Can Make “Online” Complaints

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The passengers of the Indian Railways have to make their complaints and register their suggestions and grievances manually in the complaint-registers:

  • kept with the Station Masters at the Railway Stations and 
  • with the Travelling Ticket Examiners/TTE’s in the trains.

To make the process of “complaints” easy,  Indian Railways is now developing a software for online/electronic complaints/suggestions/grievances  by e-mail/SMS.

The Passengers can complaint about any of the following issues:

1. Hygiene or Inadequate amenities
2. Corruption
3. Reservation

4. Harassment/Mis-Conduct by Railway Employee/s, fellow passenger/s, vendor/s etc.

5. Any other complaint or suggestion.

The Railways -Authorities would take fast remedial steps by following the online complaints.

As and if any Railways Tickets Agents are found to be at fault their agencies would be cancelled.

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Modi Builders ReviewRAJESHMAL LODHAMaya Recent comment authors

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thats great information generally people use online forums to make complaints to no avail, see railway complaints here by people


Dear Sir, My PNR No . was 8416248853 for 2 passengers. The said Tkt. was not confirmed and was at RAC and both passengers were given seat No 47 in B1 Coach in Train No. 12928 departed on 27/06/17 from BRC at 22.30 hrs. Coach attendant has given bedding for 1 passenger only and did not gave bedding for other RAC passenger on the ground that bedding is allowed per seat only and therefore only one RAC passenger is to be given bedding and he could not give bedding to other passengers. Even Coach attendant attending the said coach BI… Read more »

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