Indian Railways’ Passengers Can Make “Online” Complaints

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The passengers of the Indian Railways have to make their complaints and register their suggestions and grievances manually in the complaint-registers:

  • kept with the Station Masters at the Railway Stations and 
  • with the Travelling Ticket Examiners/TTE’s in the trains.

To make the process of “complaints” easy,  Indian Railways is now developing a software for online/electronic complaints/suggestions/grievances  by e-mail/SMS.

The Passengers can complaint about any of the following issues:

1. Hygiene or Inadequate amenities
2. Corruption
3. Reservation

4. Harassment/Mis-Conduct by Railway Employee/s, fellow passenger/s, vendor/s etc.

5. Any other complaint or suggestion.

The Railways -Authorities would take fast remedial steps by following the online complaints.

As and if any Railways Tickets Agents are found to be at fault their agencies would be cancelled.

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3 Responses to "Indian Railways’ Passengers Can Make “Online” Complaints"

  1. Dear Sir,

    My PNR No . was 8416248853 for 2 passengers. The said Tkt. was not confirmed and was at RAC and both passengers were given seat No 47 in B1 Coach in Train No. 12928 departed on 27/06/17 from BRC at 22.30 hrs. Coach attendant has given bedding for 1 passenger only and did not gave bedding for other RAC passenger on the ground that bedding is allowed per seat only and therefore only one RAC passenger is to be given bedding and he could not give bedding to other passengers. Even Coach attendant attending the said coach BI was not having any name tag on his shirt disclosing his name or identity. When asked him to disclose his name and employee code, he flatly denied to give the same on the ground that He was not employee of Indian Railway but is an employee of Contractor. When request was made to TTE and TTE instructed him to provide the bedding to other RAC passenger, he did not obeyed his instruction on the ground that he was not having an extra bedding. In the said B-1 coach Six passengers were on RAC list and were given seat no. 47, 55, 63 and only 3 beddings were provided by Coach attendent to six passengers though he was having sufficient beddings in his possessions. Therefore I hereby request you to take strict action against said Coach attendant for nor affixing batch of his name on his shirt giving identity, for not disclosing his identity and for not providing bedding to RAC passengers.

    Please inform me by email at above email ID action taken by you on this email.


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